[书籍] Emotion Marketing: The Hallmark Way of Winning Customers for Life
出版社:
Mcgraw-Hill
简介:
To its millions of loyal customers world-wide, the Hallmark brand stands for more than just greeting cards; it embodies the elusive item every company hopes to capture—the customer’s heart. Hallmark has found that one of the keys to attaining superior customer loyalty is through emotion. Now for the first time, Hallmark reveals its groundbreaking strategy: Emotion Marketing. This strategy can help any company create an emotional bond with customers for a competitive advantage in the marketplace. Emotion Marketing will reveal: ? How emotion works to cement customer loyalty ? The 3 ...
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