相关书籍

• Start Your Own Child-Care Service (Entrepreneur Press ， Jacquelyn Lynn)
• Host Your Web Site in the Cloud: Amazon Web Services Made Easy (Jeff Barr)
• Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Harvard Business Review Press)
• Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Steve Curtin)
• Business in the Cloud: What Every Business Needs to Know About Cloud Computing (Michael H. Hugos ， Derek Hulitzky)
• Room Service (Adam Raphael ， J.C. Suares 等)
• Service-Oriented Modeling (SOA): Service Analysis, Design, and Architecture (Michael Bell)
• Cloud Computing, A Practical Approach (Toby Velte ， Anthony Velte 等)
• Cloud Capacity Management (Navin Sabharwal ， Prashant Wali)
• Lean Six Sigma for Service (Michael George)