Raving Fans: A Revolutionary Approach To Customer Service-JobPlus

[书籍] Raving Fans: A Revolutionary Approach To Customer Service

作者: Ken Blanchard ， Sheldon Bowles

出版社: HarperCollins US

简介: "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

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