Disney U: How Disney University Develops the World's Most Engaged, Loyal, and…-JobPlus

[书籍] Disney U: How Disney University Develops the World's Most Engaged, Loyal, and…

作者: Doug Lipp

出版社: McGraw-Hill Education

简介: With a Foreword by Jim Cora, former Chairman of Disneyland International. When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years. How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards? The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In Disney U, Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century. To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success. 　　当谈到世界一流的员工，很少有组织能胜过迪士尼。他们因他们的友谊、知识、热情和优质客户服务而闻名，迪士尼的员工已经助长了该标志性的品牌疯长似的成功超过50年。如何成功地维护这样迪士尼强大的劳动力这么多年?为什么那么多公司和高管们研究迪士尼如何持续服务和领导标准? 　　在《迪士尼大学：打造世界一流员工团队的传奇》中,这个模范机构的秘密第一次被揭开。迪士尼大学创始人Van France延续永恒的迪士尼公司价值观和领导力课程培训和开发，创造了一个王朝。本书包含了之前众多的迪士尼传说从未说过的故事，包括未被揭秘的迪士尼传奇领袖，这些先驱者分享如何使迪士尼的梦想生活成功的幕后故事。揭示了迪士尼文化的核心，描述了支持公司标志性品牌的价值观和运营理念。

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