[书籍] Magic Words The Science and Secrets Behind Seve
出版社:
Penguin Publishing Group
简介:
Years of experience as a magician taught Tim David that real magic is all about words， and the way they influence the minds of the audience. What sets a professional magician apart from an amateur are people skills like communication， influence， and engagement—skills that are also effective in the workplace. By applying seven “magic” words in a business setting， David offers tools for effective and persuasive communication. You will learn： ? The secret word that Harvard psychologists discovered is the key to unlocking human motivation ? How one very special word (spoken only inside your mind) mysteriously has a profound positive impact on those around you ? The number one mistake that managers make during 1-on-1’s， and the one simple word that can fix it all ? What Dale Carnegie dubs “the sweetest sound in any language” ? How one tiny word can instantly change someone’s mind for the better ? The single word that an in-depth study of thousands of hours of call center recordings revealed as the quickest way to reduce differences and calm people down ? How the infamous “But Eraser” works and why so many people mess it up ? The REAL magic behind the word “thanks” The seven words： ? Magic Word #1 – Because ? Magic Word #2 – "Name" ? Magic Word #3 – If ? Magic Word #4 - But ? Magic Word #5 - Absolutely ? Magic Word #6 - Thanks ? Magic Word #7 - Help
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